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Kaspersky Anti-Virus 8.0 for Microsoft ISA Server and Forefront TMG Standard Edition

 

What can be done if the key file / activation code has been lost or deleted by mistake

 ID Article: 5006    Other languages:  Francais  Deutsch  日本語  Polski  Русский  Español  English      Views for 7 days 27    Last modified on 03.04.2012 15:20 Printable version
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Applies to all corporate products

How to restore a key file for a home product: Kaspersky Pure, Kaspersky Internet Security 2010 / 2011, Kaspersky Anti-Virus 2010 / 2011, Kaspersky Anti-Virus for Mac / Mac OS X.

It is possible to restore a key file / activation code that has been lost or deleted by mistake.


Concerning the restoration of a key file / activation code, you should contact:

In either case you should provide the following data:
  • the place where you have purchased the Kaspersky Anti-Virus;

  • the buyer's name:

    • full name if the buyer is a physical person;
    • the name of the organization, if the buyer is a legal entity;

  • the exact purchase date;

  • the on-line order number (if you have purchased the Kaspersky Anti-Virus in Internet).
    the on-line order number can be found in the confirmation e-mail that was sent to you after the purchase;

  • license number;
    If you have a Kaspersky Anti-Virus installed and activated, but have lost/deleted the key file / activation code, you can find the license number in the installed application.

  • a description of the issue.


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