Safety 101: PC Safety

 
 
 

Possible problems during installation of a Kaspersky Lab product due to pre-existing virus infection

ID: 2712
Complexity
2013 Aug 28
 
 
 
 

During the installation of your Kaspersky Lab product the following errors may appear:

  • Error 1304 during the installation process
  • Setup Wizard does not open after you run the installation file
  • Application Configuration Wizard does not start after the installation is complete

In the above listed cases the problem may be caused by viruses which are in RAM and prevent installation of antivirus applications.

In such cases before you begin the installation, Kaspersky Lab specialists recommend to scan your computer for viruses. In order to do this, you can use one of free Kaspersky Lab utilities:

 
 
 
 
 

1. Scan using Kaspersky Virus Removal Tool 2011

 
 
 
 
 

2. Scan using Kaspersky Rescue Disk 10

 
 
 
 
 

3. What to do if the recommendations above did not help

 
 
 
 
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Applies To:

  • Safety 101