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	Home / Request to Kaspersky Virus Lab

Request to Kaspersky Virus Lab

Welcome to the request center of Kaspersky Virus Lab. In the request center you can create and send a request to Kaspersky Lab’s virus analysts.

The process of request creation will only take you from 2 to 5 minutes and will include the following steps

1. Select a request type
2. Describe your problem (question) and upload the file(s)
3. Verify the entered data and change it if necessary

ATTENTION: Response time to a sent request is not restricted. Before sending your request you are strongly recommended to see the list of FAQs in Kaspersky Lab’s Knowledge Base and in the virus encyclopedia.

Please, note that the topic of the request type and its description should coincide. If the request type and its content differ, the respond time to your request may increase considerably.

Choose an appropriate request type:

the request is protected from being sent automatically

Please type the numbers or letters you see in the picture.

If no number is displayed, right-click the picture field in the open menu choose “Show picture” (name of the option can vary depending on the browser installed).

If you cannot see the number properly, click the picture.

required fields are marked as *