Error -24 during installation of Kaspersky Internet Security for Android

 

Kaspersky Internet Security for Android

 
 
 
 

Error -24 during installation of Kaspersky Internet Security for Android

Back to "Troubleshooting"
2018 Oct 23 ID: 10951
 
 
 
 

To fix the error:

  • If you have administrator permissions on the device, manually delete the folder: /data/data/com.kms.free.
  • If you don’t have the administrator permissions, go to Settings → Apps. Clear cache and data for Google Play Store and Google Play services. Names of buttons may slightly differ for different android versions.

Clearing cache and data Google Play Store and Google Play services

Try installing Kaspersky Internet Security for Android once again.

If the instructions above did not help:

  1. Remove the Google account from your device. See the Help page at the Google support site.
  2. Restart the device.
  3. Add the Google account to your device. See the at the Google support site.
  4. Try installing Kaspersky Internet Security for Android once again.

If the issue persists, try upgrading your operating system to Android 5.0 or later.

 
 
 
 
 

What to do if the error persists

 
 
 
 
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