How to get crash dump files in Kaspersky Endpoint Security 10 for Windows Servers

 

 

Kaspersky Endpoint Security for Windows

 
 
 

How to get crash dump files in Kaspersky Endpoint Security 10 for Windows Servers

Back to "Troubleshooting"
2014 Sep 16 ID: 11348
 
 
 
 

Kaspersky Endpoint Security 10 for Windows may sometimes crash due to incompatibility with other software installed, an operating system or application issue.

Kaspersky Endpoint Security 10 for Windows allows you to automatically send the crash dump files to Kaspersky Lab for analysis and troubleshooting.

When Kaspersky Endpoint Security 10 for Windows crashes, the application crash dump file will be automatically created, and a message will be displayed notifying the user that the previous application startup failed and prompting to select the reports to be submitted.

  • Click the here link to view the detailed information about the report types.

  • Select the application memory dumps and click Send.



Please note. When you submit the crash dump files using this method, no technical support request will be created automatically. Kaspersky Lab engineers will examine the files but will not provide any feedback.

If you want to know what exactly happened and need recommendations for avoiding such situations in the future, please submit a Technical Support requestand attach the following data:

  • Application crash dump file:

Service component

KES.<version>_<date>_<time>_<pid>.SRV.full.dmp
KES.<version>_<date>_<time>_<pid>.SRV.mini.dmp
KES.<version>_<date>_<time>_<pid>.SRV.tiny.dmp

GUI component

KES.<version>_<date>_<time>_<pid>.GUI.full.dmp
KES.<version>_<date>_<time>_<pid>.GUI.mini.dmp
KES.<version>_<date>_<time>_<pid>.GUI.tiny.dmp

The application crash dump file is automatically generated at %ProgramData%\Kaspersky Lab.

Please make sure to attach all the three dump files to the request.


  • GetSystemInfo report.
  • A detailed description of the issue with steps required to reproduce it.
 
 
 
 
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