Email messages processed by BlackBerry Enterprise Server cannot be delivered to BlackBerry mobile devices after a Kaspersky Security 9.x for Microsoft Exchange Servers scan.
Message identifiers may change as a result of simultaneous processing by Kaspersky Security 9.x for Microsoft Exchange Servers and BlackBerry Enterprise Server. In this case, the massage may fail to be delivered to BlackBerry mobile devices.
We recommend that you increase mail processing time on the BlackBerry Enterprise Server. This will allow the mail to be delivered to BlackBerry mobile devices after being scanned by Kaspersky Security 9.x for Microsoft Exchange Servers.
Подробная информация в базе знаний BlackBerry
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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