Email messages do not reach BlackBerry devices after Kaspersky Security 9.x for Microsoft Exchange Servers has been installed

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This article refers to:

• Kaspersky Security 9.5 for Microsoft Exchange Servers Maintenance Release 5 (version 9.5.153.0);
• Kaspersky Security 9.4 for Microsoft Exchange Servers Maintenance Release 4 (version 9.4.189.0);
• Kaspersky Security 9.3 for Microsoft Exchange Servers Maintenance Release 3 (version 9.3.54.0);
• Kaspersky Security 9.2 for Microsoft Exchange Servers Maintenance Release 2 (version 9.2.39.0);
• Kaspersky Security 9.1 for Microsoft Exchange Servers Maintenance Release 1 (version 9.1.42.0); 
• Kaspersky Security 9.0 for Microsoft Exchange Servers (version 9.0.129.0).

Email messages processed by BlackBerry Enterprise Server cannot be delivered to BlackBerry mobile devices after a Kaspersky Security 9.x for Microsoft Exchange Servers scan.

Reason

Message identifiers may change as a result of simultaneous processing by Kaspersky Security 9.x for Microsoft Exchange Servers and BlackBerry Enterprise Server. In this case, the massage may fail to be delivered to BlackBerry mobile devices.

Solution

We recommend that you increase mail processing time on the BlackBerry Enterprise Server. This will allow the mail to be delivered to BlackBerry mobile devices after being scanned by Kaspersky Security 9.x for Microsoft Exchange Servers.

Useful references

Подробная информация в базе знаний BlackBerry

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