Kaspersky technical support specialists might request reports on the activity of the application’s components. These are called trace files.
Trace files have been created.
The application saves trace files with unique names, in the LOG format: [Shortened application name]_[Application version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
For example: KAV.20.0.14.1085а_05.29_11.39_3216.SRV.log
To locate the trace files that have been generated:
The Kaspersky Lab folder containing the trace files will open.
The report with trace files will be sent.
If you cannot send the report right now (for instance, you have no Internet connection), save it to your computer by clicking Save report on your computer. You can send a request to technical support via My Kaspersky at a more convenient time. Please attach the report to your request. For instructions on how to use My Kaspersky, see the Online Help page.
Statement regarding data processing when contacting technical support ("Technical Support Statement")
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