Error “System error 0x203A (The server is not operational)” when deleting a remote installation task in Kaspersky Security Center

 

Kaspersky Security Center 10

 
 
 

Error “System error 0x203A (The server is not operational)” when deleting a remote installation task in Kaspersky Security Center

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Latest update: May 15, 2020 ID: 15487
 
 
 
 

This article concerns:

  • Kaspersky Security Center 12 (version 12.0.0.7734)
  • Kaspersky Security Center 11 (version 11.0.0.1131)
  • Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
 
 
 
 

Issue

When deleting a remote installation task on the Administration Server or on the administrator’s computer with a standalone console installed, the error “System error 0x203A (The server is not operational.)” may occur.

Error 0x203A pop up

In Kaspersky Event Log on the device with the Administration Server installed you may see the following event:

Failed to delete group policy object 'LDAP://CN=
{1D994FA9-40C2-40C9-94BF-ABCA60FFC4F6}
,CN=Policies,CN=System,DC=domain,DC=name': 'System error 0x203A (The server is not operational.)

Cause

The error occurs when you are trying to delete the remote installation task with the Assign package installation in Active Directory group policies option selected.

When running a remote installation task through Active Directory group policies, a security group and a group policy object are created on corresponding domain controllers. If you delete such task, corresponding Active Directory objects will be deleted through the user account specified in the tasks settings. For more information, see Online Help.

The error can be caused by some problems on the Active Directory level or incorrect credentials specified in the task settings, e.g. an obsolete password or a user account that is no longer active.

Solution

Try one or several of the solutions suggested below and then try deleting the task once again:

  • Specify the correct password for the user account under which the task is launched.
  • Change the user account in task properties. Make sure the account is active, the password is correct and known to the administrator, and the account has all required permissions. For instructions, see Online Help.
  • Clear the checkbox Assign package installation in Active Directory group policies option selected in the remote installation task properties. You may need to exclude managed devices from the task scope first.
  • Use official Microsoft recommendations on how to fix the “The server is not operational” error related to Active Directory level issues. For instructions, see the Microsoft support site.
 
 
 
 
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