Fail to install Kaspersky Internet Security 2010 due to "remains" of Anti-Virus AVG8 in the system



Kaspersky Internet Security 2010


Fail to install Kaspersky Internet Security 2010 due to "remains" of Anti-Virus AVG8 in the system

Back to "Installation / Uninstallation"
2012 May 21 ID: 2121

Applies to Kaspersky Internet Security 2010

Incompatible software AVG8 is automatically detected and uninstalled during the installation of Kaspersky Internet Security 2010. If you want to uninstall the software manually before the Kaspersky Internet Security 2010 installation, then perform the following actions:

Solution 1: Uninstalling AVG8 anti-virus using standard Microsoft Windows means:

  • in the bottom left corner click the Start button
  • perform the following actions:
    • for Windows XP:
      • select the Control Panel item

      • in the Control Panel window click Add or Remove programs

    • for Windows Vista and Windows 7:
      • select the Contorl Panel item

      • in the Control Panel window click Programs

      • in the Programs window select Programs and components

  • in the list of programs select the AVG8 anti-virus
  • perform the following actions:
    • for Windows XP:
      • click the button Change/Remove (if you are offered to remove some common files click the button Yes, for all)
    • for Windows Vista and Windows 7:
      • double-click the application name
      • in the Programs and components window click the Yes button
  • the process of system scan will start. Wait until the process is completed
  • in the window that will open confirm that you want to remove the product by clicking the Yes button. Wait until the process is uninstallation is completed
  • you will be asked to restart your computer to completely uninstall AVG8 from your computer
  • click the OK button.

Try to install Kaspersky Internet Security 2010 once again.

As a result AVG8 anti-virus will be removed from your computer. If AVG8 anti-virus has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that AVG8 anti-virus removal was unsuccessful you will have to delete AVG8 anti-virus manually.

Solution 2: Uninstalling AVG8 anti-virus using the utility AVG8_Kleaner:

In order to fully uninstall AVG8 anti-virus, use a special tool. For this, perform the following actions:

  1. Download a removal tool:
  2. Run the avg_remover_stf_x86 file (for for 32-bit systems) or avg_remover_stf_x64 (for 64-bit systems).
  3. Wait till an informational message appears:
  4. Finish work of all programs on the computer and click the Yes button.
  5. Reboot the computer.

Re-run the installation of Kaspersky Internet Security 2010.

If the problem is not eleminated, then contact AVG technical support to remove the AVG records remaining in your system registry.

If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install a Kaspersky Lab product version 2010, then create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach to your request a report created using Getsysteminfo.

WarningIn the HelpDesk webform, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.

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