Problems installing a Kaspersky Lab application due to virus infection
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Safety 101: Questions and answers


Problems installing a Kaspersky Lab application due to virus infection

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2018 Oct 19 ID: 2712

When your computer is infected, malicious software may prevent Kaspersky Lab applications from being installed. Possible issues:

  • The installation wizard won’t start. Installation does not start after running the installation file.
  • The installation wizard quits before the application is installed.
  • The installation wizard returns an error.
  • The setup wizard does not start after the installation is compete.

If you experience any of these problems, try scanning your computer for viruses using one of the following free tools:


What to do if the issue persists

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