How to cancel Auto-Renewal Service for Kaspersky Internet Security 2012?



Kaspersky Internet Security 2012


How to cancel Auto-Renewal Service for Kaspersky Internet Security 2012?

Back to "Auto-Renewal Service"
2013 Jun 28 ID: 7246
You can easily cancel the Auto-Renewal Service at any time you wish before your license expires. If your license expires, then you will be able to cancel the auto-renewal only for your next license.

If you cancel the Auto-Renewal Service, then:

  • Kaspersky Internet Security 2012 stays full-functional till the date of license expiration
  • Kaspersky Internet Security 2012 will not be renewed automatically
  • to continue stay protected you’ll need to renew your license manually via License Renewal Center
  • your credit or debit card provided during the initial purchase (as well as PayPal account) will not be charged.

In order to cancel the Auto-Renewal Service:

  1. open the web site
  2. enter your Order Number and Password. This information was provided in the Order Confirmation Email during initial purchase:

  1. click the Find button

  1. on the Order Details page, click the Cancel button to cancel the Auto-Renewal Service:

Also you can cancel the Auto-Renewal Service by creating a request to Digital Rivers’ Customer Service. In order to create a request, perform the following actions:

  1. on the Contact us page, enter your order number which you can find in a confirmation message you received after you purchased Kaspersky Internet Security 2012
  2. instead of your order number, you can enter your email address which you specified when purchased Kaspersky Internet Security 2012
  3. enter your emal address once again to confirm its correctness
  4. in the field Please select a subject select Subscription Service
  5. in the field More Specifically select Please cancel auto-renew on my subscription
  6. click the button Send E-mail.

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