Enabling and disabling the transmission of dump files and trace files to Kaspersky for analysis

To examine possible failures in the security application operation on the Windows device, Technical Support specialists may need some details of the system and events that have occurred during the application operation. This information is stored in dump files and trace files created by the security application on Windows devices of end users. You can enable and disable the transmission of dump files and trace files from users' Windows devices to Kaspersky.

To enable or disable the transmission of dump files and trace files to Kaspersky for analysis:

1. Open Kaspersky Endpoint Security Cloud Management Console.
2. Select the Security management → Security profiles section.

   The Security profiles section contains a list of security profiles configured in Kaspersky Endpoint Security Cloud.

3. In the list, select the security profile for the devices on which you want to configure the delivery of dump files and trace files.
4. Click the link with the profile name to open the security profile properties window.

   The security profile properties window displays settings available for all devices.

5. In the Windows group, select the Advanced section.
6. Click the Settings link in the Information for Technical Support section.
7. In the Technical Support settings section, switch the toggle button to Dump writing is enabled.
8. Click the Save button.

After the security profile is applied, dump files will be created on Windows devices. After a failure at the next run of the security application on the Windows device, the window to upload information for Technical Support opens. In this window, you can view the details of dump files created and confirm sending those files to Kaspersky.

Page top