Connecting mobile devices

The following is the process for connecting mobile devices to Kaspersky Endpoint Security Cloud:

1. By using Kaspersky Endpoint Security Cloud Management Console, you send mobile device users a message to prompt them to connect their devices.

   The Kaspersky Endpoint Security Cloud component that provides a user interface for configuring and tracking the operation of Kaspersky Endpoint Security Cloud.

   You can only send a message with instructions to users whose email addresses have been added to the Management Console.

   Using a message containing instructions, a user can connect only a single device. To protect multiple devices owned by a single user, you must send the user a separate message for each device.

2. The user clicks the link in the message or uses the attached QR code to download and install the security application on his or her device.

   The Kaspersky application that protects computers, mobile devices, and data stored on them from malware. One of the following Kaspersky applications can be employed as your security application:

   • For Windows devices: Kaspersky Endpoint Security for Windows
   • For Mac devices: Kaspersky Endpoint Security for Mac
   • For Android devices: Kaspersky Endpoint Security for Android
3. Kaspersky Endpoint Security Cloud detects the type of the operating system (whether it is Android, iOS, or iPadOS) on the device. It also checks the company workspace for an APNs certificate. Depending on the type of operating system and the availability of a certificate, Kaspersky Endpoint Security Cloud prompts the user to download the necessary software to the device.
   • Android device.

     The installation proceeds as follows:

     1. Kaspersky Endpoint Security Cloud redirects the user to the Kaspersky website.
     2. The user downloads and installs Kaspersky Endpoint Security for Android.

        As an alternative, the user can download the app from Samsung Galaxy Store, Huawei AppGallery, RuStore, Xiaomi GetApps, or from the official Kaspersky website.

     3. When the app is run for the first time, in the first launch wizard, the user must copy the download link from the email message with the instructions, and then paste it in the Server field of the Connection Settings step.

     When the configuration completes, the device connects to Kaspersky Endpoint Security Cloud.

     Kaspersky Endpoint Security Cloud cannot manage an Android device if Kaspersky Endpoint Security for Android is installed via KNOX Mobile Enrollment or through third-party Enterprise Mobility Management (EMM) solutions. In this case, the user must remove Kaspersky Endpoint Security for Android, and then install it again, as described in this section.

   • iOS or iPadOS device with an APNs certificate installed.

     Kaspersky Endpoint Security Cloud automatically downloads an iOS MDM profile. After that, the user must go to the settings on his or her device, and then install the downloaded profile. When the iOS MDM profile is installed, the iOS or iPadOS device connects to Kaspersky Endpoint Security Cloud.

     Without an APNs certificate, it is not possible to manage iOS and iPadOS devices.

   After the applications are installed and run automatically, the device appears in the list of devices in Kaspersky Endpoint Security Cloud Management Console.

To send users a message containing instructions for downloading and installing a security application:

1. Open Kaspersky Endpoint Security Cloud Management Console.
2. Select the Users section.

   The Users section contains a list of users and groups of users that have been added to Kaspersky Endpoint Security Cloud.

3. Select the check boxes next to the names of user accounts to which you intend to send a message containing instructions for installing security applications on devices.
4. Above the list of user accounts, click the Send instructions button.

   You can also send messages in the details window of a user, inviting that user to install a security application on the device. To send a message containing instructions, click the link with a user account name in the list of users, and then click the Send instructions to install button.

   After the user installs the security applications and all the devices are connected to Kaspersky Endpoint Security Cloud, information in the Devices and Users lists will be updated and expanded. The Devices list will show the connected devices. The Users list will show the number of devices that have been connected by the user and their respective statuses.

Page top