Connecting mobile devices

The following is the process for connecting mobile devices to Kaspersky Endpoint Security Cloud:

  1. Using Kaspersky Endpoint Security Cloud Management Console, the administrator sends mobile device users messages to prompt them to connect their devices.

    You can only send messages with instructions to users whose email addresses have been added to the Management Console.

    Using a message containing instructions, a user can connect only a single device. To protect multiple devices owned by a single user, you must send the user a separate message for each device.

  2. The user clicks the link in the message or uses the attached QR code to download and install the security application on his or her device.
  3. Kaspersky Endpoint Security Cloud detects the type of the operating system (whether it is Android or iOS) on the device. It also checks the company workspace for an APNs certificate. Depending on the type of operating system and the availability of a certificate, Kaspersky Endpoint Security Cloud prompts the user to download the necessary software to the device:
    • Android device.

      Kaspersky Endpoint Security Cloud redirects the user to Google Play. The Google Play app store must be chosen in advance as the default app store of the device. The user downloads and installs Kaspersky Endpoint Security for Android. When Kaspersky Endpoint Security for Android is running, the device connects to Kaspersky Endpoint Security Cloud.

      Occasionally, during the initial configuration of Kaspersky Endpoint Security for Android on the user's device, the device may fail to connect to Kaspersky Endpoint Security Cloud. In this case, the user must remove Kaspersky Endpoint Security for Android and install it again. When the app is run for the first time, the user can copy the download link from the email message with the instructions, and then paste it in the Server field.

    • iOS device with an APNs certificate installed.

      Kaspersky Endpoint Security Cloud automatically downloads an iOS MDM profile. After that, the user must go to the settings on his or her device and install the downloaded profile. When the iOS MDM profile is installed, the iOS device connects to Kaspersky Endpoint Security Cloud.

      Without an APNs certificate, it is not possible to manage iOS devices.

    After the applications are installed and run automatically, the device appears in the list of devices in Kaspersky Endpoint Security Cloud Management Console.

To send users messages containing instructions for downloading and installing a security application:

  1. Open Kaspersky Endpoint Security Cloud Management Console.
  2. Select the Users section.

    The Users section contains a list of users and groups of users that have been added to Kaspersky Endpoint Security Cloud.

  3. Select the check boxes next to the names of user accounts to which you intend to send messages containing instructions for installing security applications on devices.
  4. Above the list of user accounts, click the Send instructions button.

    You can also send messages in the details window of a user, inviting that user to install a security application on the device. To send a message containing instructions, click the link with a user account name in the list of users, and then click the Send instructions to install button.

    After the user installs the security applications and all the devices are connected to Kaspersky Endpoint Security Cloud, information in the Devices and Users lists will be updated and expanded. The Devices list will show the connected devices. The Users list will show the number of devices that have been connected by the user and their respective statuses.

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