This section provides information to help you solve problems you might encounter when using Feed Utility.
If you encounter a problem while using Feed Utility, the specialists at Kaspersky can assist you. Contact your Technical Account Manager (TAM) for more information about solutions to problems.
Network problems
If Feed Utility does not download feeds, or you encounter any network-related problem:
If you want Feed Utility to access Kaspersky servers through a proxy server, use the --set-proxy
command to configure the proxy server parameters. In this case, make sure that your user name and password for the proxy server are valid and have not expired.
An SSL error occurred while downloading a third-party feed
If an SSL error occurs while downloading a third-party feed:
/etc/ssl/certs
or /etc/pki/tls/certs/ca-bundle.crt
. If the certificate is absent, import it there.Run
windows command.certlm.msc
.The Certificate Manager tool for your computer appears.
Problems with feed processing
If Feed Utility does not process feeds as required:
ReqFields
parameter instead of RequiredFields
, Feed Utility will ignore this parameter.-d
-u
commands) separately from processing them (with the -p
command), Feed Utility may print an error message about several versions of the original feed file. Make sure that you delete the original feed files in the directory where Feed Utility unpacks them. Feed Utility does not do this automatically.Other problems
In case of other problems, contact your Technical Account Manager (TAM).
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