Viewing the Kaspersky IoT Secure Gateway 1000 troubleshooting page

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Further information about the Kaspersky IoT Secure Gateway 1000 network interface statuses and routing table is available on the troubleshooting page.

To go to the troubleshooting page:

In the menu in the left part of the web interface, select Settings → Diagnostics and click the link.

The <Kaspersky IoT Secure Gateway 1000 web address>/troubleshooting.html page opens.

The troubleshooting page displays the following information:

• Operating mode of network components (enabled or disabled).
  • Masquerading
  • IP forwarding
  • DHCP server
  • DHCP client
• Memory state of the embedded computer
  • Number of running processes
  • CPU utilization
  • Memory usage
  • Table of running processes:
    • ID
    • Priority
    • Number of threads
    • Reserved memory size
    • Actually used memory
    • Status
    • Running time
    • CPU breakdown by running process
    • Names of process components and entities
• Kaspersky IoT Secure Gateway 1000 network interface information.
  • Interface name
  • MAC address
  • IP address
  • Broadcast address
  • Subnet mask
  • Broadcast address operating mode
  • Maximum size of the data payload of one packet
  • Number of received and sent network packets:
    • If Kaspersky IoT Secure Gateway 1000 is running as a network router device, information for the interfaces of the external network and internal network, local device, and network tunnel is displayed.
    • If Kaspersky IoT Secure Gateway 1000 is running as unidirectional gateway device, information about the interfaces of the external network, local device, and network tunnel is displayed.
• Kaspersky IoT Secure Gateway 1000 routing table information.
  • Route status (active or error)
  • Route type (static or dynamic)
  • Destination IP address
  • Destination network mask
  • Gateway
  • Error code (if the route status is "error")
• Information about Kaspersky IoT Secure Gateway 1000 firewall rules.
  • System firewall rules
  • Custom firewall rules
  • Kaspersky IoT Secure Gateway Network Protector application rules
• Information about address translation rules
  • Network interface to which the rule applies
  • External port
  • Protocol
  • Destination IP address
  • Port of the destination node
  • Comment

  Information about the address translation rules is displayed only for the network router device type.

• Information about the network cluster
  • Cluster IP address
  • Cluster IP address mask
  • Role of a device in a cluster

You can also do the following on the troubleshooting page:

• Download an archive file containing the Kaspersky IoT Secure Gateway 1000 system log.

  On the troubleshooting page at <Kaspersky IoT Secure Gateway 1000 web address>/troubleshooting.html, click Download system logs.

  The archive containing the Kaspersky IoT Secure Gateway 1000 system log will begin downloading automatically.

• Check the device network access (ping).
  1. On the troubleshooting page at <Kaspersky IoT Secure Gateway 1000 web address>/troubleshooting.html, in the Check connection via ping command form, enter the DNS name or IP address of the device whose network access you want to verify.
  2. Click Submit.

  Under the form below, information on the verification results will be displayed (for example, the size and number of sent packets, packet transit time, and lost packet statistics).

  Kaspersky IoT Secure Gateway 1000 does not provide the capability to define keys for the command to verify network access of a device IP address or DNS name.

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