Viewing information about failures of program modules and components

In case errors are encountered in the course of operation of program modules and components, a red frame listing encountered errors is displayed in the upper part of the Dashboard section of the program web interface.

Users with the Local administrator or Administrator roles can access information about program failures on the Central Node, PCN, or SCN server that the user is currently managing.

Users with the Senior security officer or Security officer roles can access the following information about program failures:

• If you are using a standalone Central Node server, the user can access information about program failures on the Central Node server which the user is currently managing.
• If you are using the distributed solution and multitenancy mode, and the user is managing an SCN server, the user can access program failure information on that SCN server for organizations whose data the user is allowed to access.

  Operation mode in which the program can be used to protect the infrastructure of several organizations simultaneously.

  Two-level hierarchy of servers with Central Node components installed. This hierarchy allocates a master control server (Primary Central Node (PCN)) and slave servers (Secondary Central Nodes (SCN)).

• If you are using the distributed solution and multitenancy mode, and the user is managing the PCN server, the user can access program failure information on the PCN server and all SCN servers connected to that server, for organizations whose data the user is allowed to access.

For details about encountered failures,

click View details to open the System health window.

The System health window displays the following information:

• If there are no operating errors, the icon is displayed in the line.
• If problems with program operation are detected, the line displays an icon showing the quantity of errors found (for example, ).

  In this case, detailed error information is displayed in the right part of the System health window.

The System health window contains the following sections:

• Components health—Performance status of program modules and components.

  Contains information about the operating status of the following program modules and components:

  • YARA.
  • Sandbox.
  • URL Reputation.
  • Intrusion Detection System.
  • Anti-Malware Engine.
  • Targeted Attack Analyzer.
  • IOC Scanner.
  • IOA Analysis.
  • Database update—For all servers on which the program is running.

    If the databases of one or more program components have not been updated in 24 hours, the icon is displayed next to the name of the server on which the program modules and components are installed.

  • Quarantine.
• Processed—Presence of errors when receiving and processing incoming data. The status is generated based on the following criteria:
  • Existence of errors associated with receiving data from servers with the Sensor component and from the server or virtual machine with the mail sensor.
  • Information about exceeding the maximum allowed time that objects wait in the queue to be scanned by program modules and components.
• Server connection—State of the connection between the PCN server and connected SCN servers (displayed if you are using the distributed solution and multitenancy mode).

If there are problems detected in the performance of program modules or components and you cannot resolve those problems on your own, you are advised to contact Kaspersky Lab Technical Support.

See also Monitoring program operation About widgets and layouts Selecting an organization and a server to manage in the Dashboard section Adding a widget to the current layout Moving a widget in the current layout Removing a widget from the current layout Saving a layout to PDF Configuring the period for displaying data in widgets Monitoring the receipt and processing of incoming data Monitoring the queues for data processing by program modules and components Monitoring the processing of data by the Sandbox component

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