User actions performed on alerts

When managing the program web interface using a Senior security officer or Security officer account, you can take the following actions on alerts:

• Assign an alert to yourself or to another user of the program web interface.

  You can view all alerts assigned to a specific user by filtering alerts based on the status of their processing by the user.

• Mark an alert as processed.

  You can view all alerts that have been processed by a specific user by filtering alerts based on the status of their processing by the user.

• Add a comment to an alert.

  You can find commented alerts based on keywords within comments by filtering alerts based on received information.

• Mark the alert as VIP.

  Status of alerts with special access permissions. For example, alerts with the VIP status cannot be viewed by users with the Security officer role.

  This action is available only to users with the Senior security officer role. Users with this role can view all alerts with the VIP status by filtering alerts by VIP status.

Users with the Security auditor role can view information about alerts but cannot edit this information.

In this Help section Assigning alerts to a specific user Marking the completion of single alert processing Marking the completion of alerts processing Modifying the status of VIP alerts Adding a comment to an alert

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