Installing program update packages in the administrator menu and in Technical Support Mode

When Kaspersky issues software updates, you can install the program update packages.

Prior to installing program update packages, you are advised to first create a backup copy of the current state of the program and download it to the hard drive of your computer from the program administrator menu. If an error occurs during installation of a program update package or if it becomes necessary to reinstall Kaspersky Anti Targeted Attack Platform, you will be able to use the saved copy of the program.

When connecting to a server with the Central Node component over SSH, you must make sure UTF-8 is used as the local encoding. If a different encoding is used as the local encoding, the update package will fail to install.

To download an archive with the program update package to the server hosting the Central Node component, proceed as follows:

1. Log in to the management console of the server with the Central Node component via the SSH protocol or through a terminal.
2. When the system prompts you, enter the administrator user name and the password that was specified during installation of the program.

   The program administrator menu is displayed.

3. In the program administrator menu, select Technical Support Mode.
4. Press ENTER.

   This opens the Technical Support Mode confirmation window.

5. Select Yes and press ENTER.
6. Run the command

   scp <program update package name>.ktgz <Central Node server admin user name>@<IP address of server with Central Node component>

   For example, you can run the command scp apt-system-3.7.0-tr-patch-122.ktgz admin@10.10.10.1:

You can proceed to install the upgrade package.

To install the upgrade package:

1. Log in to the management console of the server with the Central Node component via the SSH protocol or through a terminal.
2. When the system prompts you, enter the administrator user name and the password that was specified during installation of the program.

   The program administrator menu is displayed.

3. In the program administrator menu, select System Administration.
4. Press ENTER.

   The action selection window is displayed.

5. Select Install patch and press ENTER.

   You will see a window containing a list of program upgrade packages available for installation.

6. Select the program update package that you want to install and press ENTER.

   The action selection window is displayed.

7. Select Validate and Install <program update package name>.ktgz and press ENTER.

   The upgrade package will be installed. You will be required to restart the server.

8. Select Go Back and press ENTER.

   The program administrator menu is displayed.

9. In the program administrator menu, select Reboot the Machine and press ENTER.

   The server with the Central Node component will be restarted.

Installation of the program update package will be completed.

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