Getting started with the program in Technical Support Mode

Any actions in Technical Support Mode that are not approved and/or not recommended by Technical Support staff are prohibited and are grounds for withdrawing technical support.

You can work with the Sensor, Central Node and Sandbox components of the program in Technical Support Mode.

Technical Support Mode provides the Kaspersky Anti Targeted Attack Platform administrator with unrestricted access rights (root) to the program and all of its stored data (including personal information).

Working with Kaspersky Anti Targeted Attack Platform from the management console in Technical Support Mode with superuser account rights enables you to:

• Manage program operation settings using configuration files.

  You can also modify the settings for data encryption when data is transferred between program nodes, and the settings for storing and processing objects being scanned.

  In this case, data is transmitted in unencrypted form. The Kaspersky Anti Targeted Attack Platform administrator must use this data independently to ensure protection of servers. The Kaspersky Anti Targeted Attack Platform administrator is responsible for modifying the configuration files of the program.

• Manage trace log settings.

  The program is run in debugging mode; after each command is executed, the program is stopped and the result of this step is displayed.

  Trace files may contain confidential data of the user. Such files are retained indefinitely and can be manually deleted by the administrator of Kaspersky Anti Targeted Attack Platform. The path for trace files is specified by the administrator of Kaspersky Anti Targeted Attack Platform.

To start working with the Sandbox, Sensor or Central Node component in Technical Support Mode:

1. Sign in to the management console of the server whose settings you want to change via the SSH protocol or through a terminal.
2. When the system prompts you, enter the administrator user name and the password that was specified during installation of the component.

   The program component administrator menu is displayed.

3. In the program administrator menu, select Technical Support Mode.
4. Press ENTER.

   This opens the Technical Support Mode confirmation window.

5. Confirm that you want to operate the program in Technical Support Mode. To do so, select Yes and press ENTER.

You can now start working in Technical Support Mode.

See also Getting started with the web interface for sizing management Getting started with the application web interface with a local administrator account Getting started with the program administrator menu

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