Technical support via My Kaspersky portal

My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky Lab applications and for requesting technical support.

To access My Kaspersky portal, you have to register. To do so, enter your email address and create a password.

You can receive technical support via My Kaspersky portal in the following ways:

Send email requests to Technical Support
Contact Technical Support without using email
Track the status of your requests in real time

You can also view a complete history of your technical support requests.

Email request to Technical Support

You have to specify the following information in your email request to Technical Support:

Message subject
Application name and version number
Operating system name and version number
Problem description

A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.

Article ID: 35517, Last review: Sep 4, 2018

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