Kaspersky Anti-Virus 2019
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English
- Bahasa Indonesia
- Čeština (Česká republika)
- Dansk (Danmark)
- Español (España)
- Español (México)
- Deutsch
- Français
- Italiano
- Magyar (Magyarország)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Srpski
- Suomi (Suomi)
- Svenska (Sverige)
- Tiếng Việt (Việt Nam)
- Türkçe (Türkiye)
- Ελληνικά (Ελλάδα)
- Русский
- Српски
- Українська
- العربية (الإمارات العربية المتحدة)
- فارسى (ایران)
- ไทย (ไทย)
- ไทย (ไทย)
- 한국어 (대한민국)
- 简体中文
- 繁體中文
- About Kaspersky Anti-Virus
- How to install the application
- Checking for a newer version of the application
- Starting installation of the application
- Reviewing the End User License Agreement
- Kaspersky Security Network Statement
- Installing the application
- Recommended settings
- Completing installation
- Activating the application
- Registering a user
- Completing activation
- Installing the application from the command prompt
- Getting started
- How to upgrade the application
- Installing over other Kaspersky Lab applications
- Switching from Kaspersky Anti-Virus to other Kaspersky Lab applications
- How to uninstall the application
- Application licensing
- Data provision
- Data provision under the End User License Agreement outside the territory of the European Union
- Data provision under the End User License Agreement on the territory of the European Union
- Data provision to Kaspersky Security Network
- Saving data to the application operation report
- About using the application in the European Union
- Troubleshooting the operating system after infection
- Managing application notifications
- Assessing computer protection status and resolving security issues
- Update databases and application modules
- Scanning the computer
- How to restore an object deleted or disinfected by the application
- How to configure Mail Anti-Virus
- Protecting personal data on the Internet
- Starting Kaspersky Password Manager
- How to remove traces of activity on the computer
- Remote management of computer protection
- How to reserve operating system resources for computer games
- How to password-protect access to Kaspersky Anti-Virus management functions
- How to pause and resume computer protection
- How to restore the default application settings
- How to view the application operation report
- How to apply the application settings on another computer
- Participating in Kaspersky Security Network
- How to create a My Kaspersky account
- Using the application from the command prompt
- Contacting Technical Support
- Limitations and warnings
- Other sources of information about the application
- Glossary
- Activating the application
- Activation code
- Anti-virus databases
- Application modules
- Available update
- Blocking an object
- Compressed file
- Database of malicious web addresses
- Database of phishing web addresses
- Digital signature
- Disk boot sector
- False positive
- File mask
- Heuristic analyzer
- iChecker Technology
- Incompatible application
- Infectable file
- Infected object
- Kaspersky Lab update servers
- Kaspersky Security Network (KSN)
- Keylogger
- License term
- Phishing
- Probable spam
- Probably infected object
- Protection components
- Protocol
- Quarantine
- Rootkit
- Script
- Security level
- Spam
- Startup objects
- Task
- Task settings
- Threat level
- Traces
- Traffic scanning
- Trust group
- Trusted process
- Unknown virus
- Update
- Update package
- Virus
- Virus outbreak
- Vulnerability
- AO Kaspersky Lab
- Information about third-party code
- Trademark notices
Contacting Technical Support > Technical support via My Kaspersky portal
Technical support via My Kaspersky portal
Technical support via My Kaspersky portal
My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky Lab applications and for requesting technical support.
To access My Kaspersky portal, you have to register. To do so, enter your email address and create a password.
You can receive technical support via My Kaspersky portal in the following ways:
- Send email requests to Technical Support
- Contact Technical Support without using email
- Track the status of your requests in real time
You can also view a complete history of your technical support requests.
Email request to Technical Support
You have to specify the following information in your email request to Technical Support:
- Message subject
- Application name and version number
- Operating system name and version number
- Problem description
A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.
Article ID: 35517, Last review: Aug 13, 2019