Configuring failure diagnosis

This Help provides information related to Kaspersky Endpoint Agent for Windows. This information may be partially or completely inapplicable to Kaspersky Endpoint Agent for Linux. For complete information about Kaspersky Endpoint Agent for Linux, please refer to the Help of the solution that includes the application: Kaspersky Anti Targeted Attack Platform or Kaspersky Managed Detection and Response.

Kaspersky Endpoint Agent does not automatically create a folder for storing trace or dump files on the device. Specify a folder that is already available on the device.

To configure failure diagnosis:

1. Open the application properties window for an individual device.
   1. In the main Kaspersky Security Center Web Console window select Devices → Managed devices.
   2. Select the device.
   3. In the <Device name> window that opens, select the Applications tab.
   4. Select Kaspersky Endpoint Agent.
   5. In the window that opens, select the Application settings tab.
2. In the Application settings section select the Malfunction diagnosis subsection.
3. To enable logging of debug information to the trace files:
   1. Enable the Write debug information to trace files option.
   2. In the Trace files folder field, specify the path to the folder on the device where the application saves the trace files.

      Make sure that the specified folder is available on the managed device. Otherwise, the debug information will not be saved.

   3. In the Maximum size of a trace file (MB) field, specify the file size in megabytes.

      The default value is 50 MB. When the specified file size is reached, the application continues writing to a new file.

4. If you want the application to overwrite old trace files:
   1. Enable the Overwrite older trace files option.
   2. Enter the desired value in the Maximum number of files for one trace log field.

      The default value is 1 file. When the specified number of files is reached, the application overwrites old files, starting with the oldest one. The specified limit is applied separately for each Kaspersky Endpoint Agent process being debugged, so the total number of files for all processes may exceed the specified value.

5. To enable logging of dump files:
   1. Enable the Create dump files option.
   2. In the Dump files folder field, specify the folder to save the dump files.

      Make sure that the specified folder is available on the managed device. Otherwise, the debug information will not be saved.

6. Click OK.

Failure diagnostics is configured and enabled for all Kaspersky Endpoint Agent processes that are currently running. Failure diagnostics files will be generated in the folders you specified.

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