Remote device diagnostics using Kaspersky Security Center

In Kaspersky Security Center you can perform remote diagnostics of client devices. The remote diagnostics procedure lets you remotely run the following operations:

• Enable or disable tracing.
• Change the trace level.
• Download trace files.
• Download a remote application installation log.
• Download system event (syslog) logs.
• Start, stop, and restart applications.

Remote diagnostics in the Web Console

If you use the Web Console to manage Kaspersky Endpoint Security, remote diagnostics of a client device is done in the remote diagnostics window.

To open the remote device diagnostics window for a device:

1. In the main window of the Web Console, select Assets (Devices) → Managed devices.

   The list of managed devices opens.

2. Select a device that you want to diagnose remotely and click its name.

   The device properties window opens.

3. On the Advanced tab, select the Remote diagnostics section.

In the remote device diagnostics window, you can view the remote application installation log.

To view the remote application installation log on a device:

1. Open the remote device diagnostics window:
2. On the Event logs tab, under Trace files block, click Remote installation logs.

   The Device trace event logs window opens.

For more information about the remote diagnostics, see the Kaspersky Security Center Help.

Remote diagnostics using the Administration Console

If you use the Administration Console to manage Kaspersky Endpoint Security, remote diagnostics is done using the special Kaspersky Security Center remote diagnostics utility automatically installed on the device together with the Administration Console.

To open the main window of the remote diagnostics utility, do as follows:

1. In the Administration Console tree, in the Managed devices folder, select the administration group containing the necessary device.
2. In the workspace, select the Devices tab.
3. In the list of managed devices, select the device to which you want to connect the remote diagnostics utility, and select External tools → Remote diagnostics in the device context menu.

   The main window of the Kaspersky Security Center remote diagnostics utility will open.

You can use the remote device diagnostics utility to view the remote installation log.

To view the remote application installation log on a device:

1. Open the main window of the remote diagnostics utility.
2. Configure the options for connecting the utility to the device if needed. In the main window of the remote diagnostics utility, click the Log in button.
3. In the window that opens, in the objects tree, select the Remote installation logs folder.

For more information about the remote diagnostics utility, refer to Kaspersky Security Center Help section.

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