Get a recovery key for an encrypted drive
If a user of a client computer forgets or loses his or her credentials and cannot access an encrypted drive, you can get a recovery key.
Get a recovery key
- Click the administrator account name in the lower left corner of the Kaspersky Security Center Web Console or Cloud Console window.
- Choose Interface options.
- In the dialog that opens, turn on the Show Data encryption and protection toggle switch to enable managing data encryption and click Save.
- Go to Operations > Data encryption and protection > Encrypted drives.
The list of encrypted devices opens.
- Select the check box next to the device with the encrypted drive.
- Click Grant access to the device in offline mode.
- In the Grant access to the device in offline mode dialog, select the web plug-in for Kaspersky Endpoint Security and click OK.
- Click Get recovery key.
A recovery key appears in the current dialog window.
- Save the recovery key in any convenient way.
You can use this recovery key on a client computer to access the encrypted drive.