You can unlock a mobile device by using the following methods:
On certain devices (for example, Huawei, Meizu, and Xiaomi), you must manually add Kaspersky Endpoint Security for Android to the list of apps that are started when the operating system starts. If the app is not added to the list, you can unlock the device only by using a one-time unlock code. You cannot use commands to unlock the device.
To learn more about sending commands from the list of mobile devices in Administration Console, please refer to Kaspersky Security Center help.
A one-time unlock code is a secret application code for unlocking the mobile device. The one-time code is generated by the application and is unique to each mobile device. You can change the length of the one-time code (4, 8 or 16 digits) in group policy settings in the Anti-Theft section.
To unlock the mobile device using a one-time code:
The mobile device will be unlocked. After unlocking a mobile device running Android 5.0 – 6.Х, the screen unlock password (PIN code) is reset to "1234". After unlocking a device running Android 7.0 or later, the screen unlock password is not changed.
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