Configuring crash diagnostics settings in Kaspersky Security Center

If a problem occurs during operation of Kaspersky Embedded Systems Security (for example, Kaspersky Embedded Systems Security crashes) and you want to diagnose it, you can enable the creation of trace files and a dump file for the Kaspersky Embedded Systems Security process and send these files for analysis to Kaspersky Technical Support.

Kaspersky Embedded Systems Security does not send any trace or dump files automatically. Diagnostic data can only be sent by a user who has the required permissions.

Kaspersky Embedded Systems Security writes information to trace files and the dump file in unencrypted form. The folder where files are saved is selected by the user and managed by the operating system configuration and Kaspersky Embedded Systems Security settings. You can configure access permissions and allow only required users to access logs, trace files, and dump files.

To configure crash diagnostics settings in Kaspersky Security Center:

1. In the Kaspersky Security Center Administration Console, open the Application settings window.
2. Open the Malfunction diagnosis section and do the following:
   • If you want the application to write debug information to a file, select the Write debug information to trace file check box.
     • In the field below, specify the folder where Kaspersky Embedded Systems Security will save trace files.
     • Configure the level of detail of debug information.
       

       This drop-down list lets you select the level of detail of debug information that Kaspersky Embedded Systems Security saves to the trace file.

       You can select one of the following detail levels:

       • Critical events – Kaspersky Embedded Systems Security saves information only about critical events to the trace file.
       • Errors – Kaspersky Embedded Systems Security saves information about critical events and errors to the trace file.
       • Important events – Kaspersky Embedded Systems Security saves information about critical events, errors, and important events to the trace file.
       • Informational events – Kaspersky Embedded Systems Security saves information about critical events, errors, important events, and informational events to the trace file.
       • All debug information – Kaspersky Embedded Systems Security saves all debug information to the trace file.

       A Technical Support representative determines the detail level that needs to be set in order to resolve any issue that may arise.

       The default level of detail is set to All debug information.

       The drop-down list is available if the Write debug information to trace file check box is selected.

     • Specify the maximum size of trace files.
     • Specify the maximum number of files for one trace log.

       Kaspersky Embedded Systems Security will create up to the maximum number of trace files for each component to be debugged.

     • Specify the components to be debugged. Component codes must be separated with a semicolon. The codes are case sensitive (see the table below).

   Kaspersky Embedded Systems Security subsystem codes

   Component Code	Name of component
   *	All components.
   gui	User interface subsystem, Kaspersky Embedded Systems Security snap-in in Microsoft Management Console.
   ak_conn	Subsystem for integrating Network Agent and Kaspersky Security Center.
   bl	Control process, implements Kaspersky Embedded Systems Security control tasks.
   wp	Work process, handles anti-virus protection tasks.
   blgate	Kaspersky Embedded Systems Security remote management process.
   ods	On-Demand Scan subsystem.
   oas	Real-Time File Protection subsystem.
   qb	Quarantine and Backup subsystem.
   scandll	Auxiliary module for virus scans.
   core	Subsystem for basic anti-virus functionality.
   avscan	Anti-virus processing subsystem.
   avserv	Subsystem for controlling the anti-virus kernel.
   prague	Subsystem for basic functionality.
   updater	Subsystem for updating databases and software modules.
   snmp	SNMP protocol support subsystem.
   perfcount	Performance counter subsystem.

   The trace settings of the Kaspersky Embedded Systems Security snap-in (gui) and the Administration Plug-in for Kaspersky Security Center (ak_conn) are applied after these components are restarted. The trace settings of the SNMP protocol support subsystem (snmp) are applied after the SNMP service is restarted. The trace settings of the performance counter subsystem (perfcount) are applied after all processes that use performance counters are restarted. Trace settings for other Kaspersky Embedded Systems Security subsystems are applied as soon as the crash diagnostics settings are saved.

   By default, Kaspersky Embedded Systems Security logs debug information for all Kaspersky Embedded Systems Security components.

   The entry field is available if the Write debug information to trace file check box is selected.

   • If you want the application to create a dump file, select the Create dump file check box.
     • In the field below, specify the folder in which Kaspersky Embedded Systems Security will save the dump file.
3. Click OK.

The configured application settings are applied on the protected device.

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