Removing objects and data that remained after test operation of Authentication Agent

During application uninstallation, if Kaspersky Endpoint Security detects objects and data that remained on the system hard drive after test operation of Authentication Agent, application uninstallation is interrupted and becomes impossible until such objects and data are removed.

Objects and data may remain on the system hard drive after test operation of Authentication Agent only in exceptional cases. For example, this can happen if the computer has not been restarted after a Kaspersky Security Center policy with encryption settings was applied, or if the application fails to start after test operation of Authentication Agent.

You can remove objects and data that remained on the system hard drive after test operation of Authentication Agent in two ways:

To use a Kaspersky Security Center policy to remove objects and data that remained after test operation of Authentication Agent:

  1. Apply to the computer a Kaspersky Security Center policy with settings configured to decrypt all computer hard drives.
  2. Start Kaspersky Endpoint Security.

     

To use the Restore Utility to remove objects and data that remain after test operation of Authentication Agent:

  1. Start Restore Utility by running the fdert.exe executable file created using Kaspersky Endpoint Security on the computer with the connected system hard drive on which objects and data remain after test operation of authentication agent.
  2. In the Select device drop-down list in the window of Restore Utility, select the system hard drive with the objects and data to be removed.
  3. Click the Scan button.
  4. Click the Delete AA objects and data button.

This starts the process of removing objects and data that remained after test operation of Authentication Agent.

After removing the objects and data that remained after test operation of Authentication Agent, you may additionally need to remove information about application incompatibility with Authentication Agent.

To remove information about application incompatibility with Authentication Agent,

type the avp pbatestreset command in the command line.

Encryption components must be installed for the avp pbatestreset command to be executed.

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