If system hard drives are encrypted, the Authentication Agent loads before startup of the operating system. Use the Authentication Agent to complete authentication for obtaining access to encrypted system hard drives and load the operating system.
After successful completion of the authentication procedure, the operating system loads. The authentication process is repeated every time the operating system restarts.
The user may be unable to pass authentication in some cases. For example, authentication is impossible if the user has forgotten the account credentials of the Authentication Agent account or the password to the token or smart card, or has lost the token or smart card.
If the user has forgotten the Authentication Agent account credentials or the password from a token or smart card, you must contact the corporate LAN administrator to recover them.
If a user has lost a token or smart card, the administrator must add the file of a token or smart card electronic certificate to the command for creating an Authentication Agent account. Then the user must complete the procedure for restoring data on encrypted devices.