Checking the connection to Kaspersky Security Network

To check the connection to Kaspersky Security Network:

1. In the main application window, click the Threat detection technologies section.

   The following information about Kaspersky Security Network performance appears in the lower part of the Threat detection technologies window:

   • One of the following status values of Kaspersky Endpoint Security connection to Kaspersky Security Network appears under the KASPERSKY SECURITY NETWORK (KSN) line:
     • Enabled. Available.

       This status means that Kaspersky Security Network is being used in Kaspersky Endpoint Security operations and KSN servers are available.

     • Enabled. Not available.

       This status means that Kaspersky Security Network is being used in Kaspersky Endpoint Security operations and KSN servers are unavailable.

     • Disabled.

       This status means that Kaspersky Security Network is not being used in Kaspersky Endpoint Security operations.

   • The lines Whitelisted objects, Blacklisted objects, and Threats neutralized in the last 24 hours display global statistics of the infrastructure of Kaspersky Security Network cloud services.
   • The Last synchronization line shows the date and time of the most recent synchronization of Kaspersky Endpoint Security with KSN servers.

     The application receives KSN usage statistics when the Threat detection technologies window is opened. The global statistics of the Kaspersky Security Network cloud service infrastructure and the Last synchronization line are not refreshed in real time.

     If the time that has elapsed since the last synchronization with KSN servers exceeds 15 minutes or shows the Unknown status, the status of the Kaspersky Endpoint Security connection to Kaspersky Security Network takes the Enabled value. Not available.

     A connection to Kaspersky Security Network servers may be absent due to the following reasons:

     • The computer is not connected to the Internet.
     • Application is not activated.
     • License expired.
     • Key-related problems have been detected (for example, the key has been blacklisted).

     If the connection with Kaspersky Security Network servers cannot be restored, it is recommended to contact Technical Support or your service provider.

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