Kaspersky Endpoint Security lets you receive information about computer operating issues during use of the application. For example, you can receive information about delays in operating system loading after the application is installed. To do so, Kaspersky Endpoint Security creates performance trace files. Performance traces refer to the logging of actions performed by the application for the purpose of diagnosing performance issues of Kaspersky Endpoint Security. To receive information, Kaspersky Endpoint Security uses the Event Tracing for Windows service (ETW). Kaspersky Technical Support is responsible for diagnosing issues of Kaspersky Endpoint Security and establishing the reasons for those issues.
Application traces should be performed under the supervision of Kaspersky Technical Support.
To create a performance trace file:
In the main application window, click the Support button.
In the Support window, click the System traces button.
The Information for Technical Support window opens.
In the Performance traces drop-down list, select Enabled or With rotation.
Rotation lets you limit the size of a trace file. Specify the maximum size for a trace file. If the size of a file reaches the maximum size, Kaspersky Endpoint Security overwrites the oldest lines in the file.
In the Level drop-down list, select the trace level:
Light. Kaspersky Endpoint Security analyzes the main operating system processes related to performance.
Detailed. Kaspersky Endpoint Security analyzes all operating system processes related to performance.
In the Tracing type drop-down list, select the tracing type:
Basic information.Kaspersky Endpoint Security analyzes processes while the operating system is running. Use this tracing type if a problem persists after the operating system is loaded, such as a problem accessing the Internet in the browser.
On restart. Kaspersky Endpoint Security analyzes processes only while the operating system is loading. After the operating system is loaded, Kaspersky Endpoint Security stops tracing. Use this tracing type if the problem is related to delayed loading of the operating system.
Restart the computer and try to reproduce the problem.
To stop the tracing process, return to the Information for Technical Support window and select is disabled in the Performance traces drop-down list.
As a result, a performance trace file will be created in the folder %ProgramData%\Kaspersky Lab. After the trace file is created, send the file to Kaspersky Technical Support.