Error codes

Errors may occur when working with the application through the command line. When errors occur, Kaspersky Endpoint Security shows an error message, for example, Error: Cannot start task 'EntAppControl'. Kaspersky Endpoint Security can also show additional information in the form of a code, for example, error=8947906D (see the table below).

Error codes

Error code

Description

09479001

License key for Kaspersky Endpoint Security is already in use on this computer.

0947901D

License expired. Database update is not available.

89479002

Key not found.

89479003

Digital signature missing or corrupted.

89479004

Data corrupted.

89479005

Key file corrupted.

89479006

License expired or license key expired.

89479007

Key file not specified.

89479008

Cannot apply key file.

89479009

Failed to save data.

8947900A

Failed to read data.

8947900B

I/O error.

8947900C

Databases not found.

8947900E

Licensing library not loaded.

8947900F

Databases corrupted or updated manually.

89479010

Databases are corrupted.

89479011

Cannot use invalid key file to add a reserve key.

89479012

System error.

89479013

Black list of keys corrupted.

89479014

Digital signature of file does not match the digital signature of Kaspersky.

89479015

Cannot use a key for non-commercial license as a key for commercial license.

89479016

The beta license is required to use the beta version of the application.

89479017

Key file not compatible with this application.

89479018

Key blocked by Kaspersky.

89479019

Application has already been used under a trial license. Cannot add trial key again.

8947901A

Key file corrupted.

8947901B

Digital signature missing, corrupted, or does not match the digital signature of Kaspersky.

8947901C

Cannot add a key if the corresponding non-commercial license has expired.

8947901E

The date the key file was created or used is invalid. Check the system date.

8947901F

Cannot add a key for trial license: another key for trial license is already active.

89479020

Black list of keys corrupted or missing.

89479021

Update description missing or corrupted.

89479022

Error in license key service data.

89479023

Cannot use invalid key file to add a reserve key.

89479025

Error sending request to activation server. Possible reasons: Internet connection error or temporary problems on the activation server. Try to activate the application with the activation code later. If this error persists, contact your Internet provider.

89479026

Error in response from activation server.

89479027

Cannot obtain response status.

89479028

Error occurred when saving temporary file.

89479029

Activation code has been entered incorrectly or system date is incorrect. Check the system date on the computer.

8947902A

Key file not compatible with this application, or license expired. You cannot activate Kaspersky Endpoint Security by using a key file for a different application.

8947902B

Failed to receive key file. Incorrect activation code was entered.

8947902C

Activation server has returned error 400.

8947902D

Activation server has returned error 401.

8947902E

Activation server has returned error 403.

8947902F

Activation server has returned error 404.

89479030

Activation server has returned error 405.

89479031

Activation server has returned error 406.

89479032

Authentication on proxy server required. Check the network settings.

89479033

Request timeout expired.

89479034

Activation server has returned error 409.

89479035

Activation server has returned error 410.

89479036

Activation server has returned error 411.

89479037

Activation server has returned error 412.

89479038

Activation server has returned error 413.

89479039

Activation server has returned error 414.

8947903A

Activation server has returned error 415.

8947903C

Internal server error.

8947903D

Functionality not supported.

8947903E

Invalid response from gateway. Check the network settings.

8947903F

Service unavailable (HTTP Error 503).

89479040

Gateway response timeout has expired. Check the network settings.

89479041

The protocol is not supported by the server.

89479043

Unknown HTTP error.

89479044

Invalid resource ID.

89479046

Invalid URL.

89479047

Invalid destination folder.

89479048

Memory allocation error.

89479049

Error converting parameters to ANSI string (URL, folder, agent).

8947904A

Error creating worker thread.

8947904B

Worker thread already running.

8947904C

Worker thread not running.

8947904D

Key file not found on activation server.

8947904E

Key is blocked.

8947904F

Internal error of activation server.

89479050

Not enough data in activation request.

89479053

License key expired.

89479054

Incorrect system date is set on the computer.

89479055

Trial license has expired.

89479056

License expired.

89479057

The limit of application activations has been exceeded for the specified code.

89479058

Activation procedure ended with a system error.

89479059

Cannot use a key for non-commercial license as a key for commercial license.

8947905C

Activation code is required.

89479062

Cannot connect to activation server.

89479064

Activation server is unavailable. Please check your Internet connection settings and retry activation.

89479065

Application database release date exceeds the license expiration date.

89479066

Cannot replace the active key with an expired key.

89479067

Cannot add a reserve key if it expires before the current license.

89479068

Updated subscription key missing.

8947906A

Incorrect activation code (checksum does not match).

8947906B

Key already active.

8947906C

License types that correspond to active and reserve keys do not match.

8947906D

Component not supported by license.

8947906E

Unable to add subscription key as a reserve key.

89479213

Transport layer general error.

89479214

Failed to connect to activation server.

89479215

Invalid URL format.

89479216

Failed to convert proxy server address.

89479217

Failed to convert server address. Check the Internet connection settings.

89479218

Failed to connect to activation server or proxy server.

89479219

Remote access denied.

8947921A

Response timeout has expired.

8947921B

Error sending HTTP request.

8947921C

SSL connection error.

8947921D

Operation interrupted by callback.

8947921E

Too many forward attempts.

8947921F

Recipient check failed.

89479220

Empty response from activation server.

89479221

Error sending data.

89479222

Error receiving data.

89479223

Local SSL certificate error.

89479224

SSL encryption error.

89479225

Server SSL certificate error.

89479226

Invalid contents of network packet.

89479227

User access denied.

89479228

Invalid SSL certificate file.

89479229

Failed to establish SSL connection.

8947922A

Failed to send or receive network packet. Please try again later.

8947922B

Invalid file with revoked certificates.

8947922C

SSL certificate request error.

89479401

Unknown server error.

89479402

Internal server error.

89479403

No license key available for the activation code entered.

89479404

Active key blocked.

89479405

Required parameters of application activation request are missing.

89479406

Incorrect user name or password.

89479407

Incorrect activation code sent to server.

89479408

Activation code is invalid for Kaspersky Endpoint Security. You cannot activate Kaspersky Endpoint Security by using a key file for an unknown application.

89479409

Request is missing an activation code.

8947940B

License expired (according to data from the activation server).

8947940C

Number of activations with this code has been exceeded.

8947940D

Invalid format of request ID.

8947940E

Activation code is invalid for Kaspersky Endpoint Security. Activation code is intended for a different Kaspersky application.

8947940F

Cannot update license key.

89479410

Activation code is invalid for this region.

89479411

Activation code is invalid for the Kaspersky Endpoint Security language version.

89479412

Additional access to the activation server is required.

89479413

Activation server has returned error 643.

89479414

Activation server has returned error 644.

89479415

Activation server has returned error 645.

89479416

Activation server has returned error 646.

89479417

Activation code format not supported by activation server.

89479418

Invalid activation code format.

89479419

Incorrect system time is set on the computer.

8947941A

Activation code is invalid for the Kaspersky Endpoint Security version.

8947941B

Subscription expired.

8947941C

Number of activations exceeded for this license key.

8947941D

Invalid digital signature of license key.

8947941E

Additional data is needed.

8947941F

User data verification failed.

89479420

Subscription inactive.

89479421

Activation server is under maintenance.

89479501

Unknown error of Kaspersky Endpoint Security.

89479502

Invalid parameter transferred (for example, an empty list of activation server addresses).

89479503

Incorrect activation code.

89479504

Invalid user name.

89479505

Invalid user password.

89479506

Invalid response from activation server.

89479507

Activation request interrupted.

89479509

Activation server returned an empty forwarding list.

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