Errors may occur when working with the application through the command line. When errors occur, Kaspersky Endpoint Security shows an error message, for example, Error: Cannot start task 'EntAppControl'
. Kaspersky Endpoint Security can also show additional information in the form of a code, for example, error=8947906D
(see the table below).
Error codes
Error code |
Description |
---|---|
|
License key for Kaspersky Endpoint Security is already in use on this computer. |
|
License expired. Database update is not available. |
|
Key not found. |
|
Digital signature missing or corrupted. |
|
Data corrupted. |
|
Key file corrupted. |
|
License expired or license key expired. |
|
Key file not specified. |
|
Cannot apply key file. |
|
Failed to save data. |
|
Failed to read data. |
|
I/O error. |
|
Databases not found. |
|
Licensing library not loaded. |
|
Databases corrupted or updated manually. |
|
Databases are corrupted. |
|
Cannot use invalid key file to add a reserve key. |
|
System error. |
|
Black list of keys corrupted. |
|
Digital signature of file does not match the digital signature of Kaspersky. |
|
Cannot use a key for non-commercial license as a key for commercial license. |
|
The beta license is required to use the beta version of the application. |
|
Key file not compatible with this application. |
|
Key blocked by Kaspersky. |
|
Application has already been used under a trial license. Cannot add trial key again. |
|
Key file corrupted. |
|
Digital signature missing, corrupted, or does not match the digital signature of Kaspersky. |
|
Cannot add a key if the corresponding non-commercial license has expired. |
|
The date the key file was created or used is invalid. Check the system date. |
|
Cannot add a key for trial license: another key for trial license is already active. |
|
Black list of keys corrupted or missing. |
|
Update description missing or corrupted. |
|
Error in license key service data. |
|
Cannot use invalid key file to add a reserve key. |
|
Error sending request to activation server. Possible reasons: Internet connection error or temporary problems on the activation server. Try to activate the application with the activation code later. If this error persists, contact your Internet provider. |
|
Error in response from activation server. |
|
Cannot obtain response status. |
|
Error occurred when saving temporary file. |
|
Activation code has been entered incorrectly or system date is incorrect. Check the system date on the computer. |
|
Key file not compatible with this application, or license expired. You cannot activate Kaspersky Endpoint Security by using a key file for a different application. |
|
Failed to receive key file. Incorrect activation code was entered. |
|
Activation server has returned error 400. |
|
Activation server has returned error 401. |
|
Activation server has returned error 403. |
|
Activation server has returned error 404. |
|
Activation server has returned error 405. |
|
Activation server has returned error 406. |
|
Authentication on proxy server required. Check the network settings. |
|
Request timeout expired. |
|
Activation server has returned error 409. |
|
Activation server has returned error 410. |
|
Activation server has returned error 411. |
|
Activation server has returned error 412. |
|
Activation server has returned error 413. |
|
Activation server has returned error 414. |
|
Activation server has returned error 415. |
|
Internal server error. |
|
Functionality not supported. |
|
Invalid response from gateway. Check the network settings. |
|
Service unavailable (HTTP Error 503). |
|
Gateway response timeout has expired. Check the network settings. |
|
The protocol is not supported by the server. |
|
Unknown HTTP error. |
|
Invalid resource ID. |
|
Invalid URL. |
|
Invalid destination folder. |
|
Memory allocation error. |
|
Error converting parameters to ANSI string (URL, folder, agent). |
|
Error creating worker thread. |
|
Worker thread already running. |
|
Worker thread not running. |
|
Key file not found on activation server. |
|
Key is blocked. |
|
Internal error of activation server. |
|
Not enough data in activation request. |
|
License key expired. |
|
Incorrect system date is set on the computer. |
|
Trial license has expired. |
|
License expired. |
|
The limit of application activations has been exceeded for the specified code. |
|
Activation procedure ended with a system error. |
|
Cannot use a key for non-commercial license as a key for commercial license. |
|
Activation code is required. |
|
Cannot connect to activation server. |
|
Activation server is unavailable. Please check your Internet connection settings and retry activation. |
|
Application database release date exceeds the license expiration date. |
|
Cannot replace the active key with an expired key. |
|
Cannot add a reserve key if it expires before the current license. |
|
Updated subscription key missing. |
|
Incorrect activation code (checksum does not match). |
|
Key already active. |
|
License types that correspond to active and reserve keys do not match. |
|
Component not supported by license. |
|
Unable to add subscription key as a reserve key. |
|
Transport layer general error. |
|
Failed to connect to activation server. |
|
Invalid URL format. |
|
Failed to convert proxy server address. |
|
Failed to convert server address. Check the Internet connection settings. |
|
Failed to connect to activation server or proxy server. |
|
Remote access denied. |
|
Response timeout has expired. |
|
Error sending HTTP request. |
|
SSL connection error. |
|
Operation interrupted by callback. |
|
Too many forward attempts. |
|
Recipient check failed. |
|
Empty response from activation server. |
|
Error sending data. |
|
Error receiving data. |
|
Local SSL certificate error. |
|
SSL encryption error. |
|
Server SSL certificate error. |
|
Invalid contents of network packet. |
|
User access denied. |
|
Invalid SSL certificate file. |
|
Failed to establish SSL connection. |
|
Failed to send or receive network packet. Please try again later. |
|
Invalid file with revoked certificates. |
|
SSL certificate request error. |
|
Unknown server error. |
|
Internal server error. |
|
No license key available for the activation code entered. |
|
Active key blocked. |
|
Required parameters of application activation request are missing. |
|
Incorrect user name or password. |
|
Incorrect activation code sent to server. |
|
Activation code is invalid for Kaspersky Endpoint Security. You cannot activate Kaspersky Endpoint Security by using a key file for an unknown application. |
|
Request is missing an activation code. |
|
License expired (according to data from the activation server). |
|
Number of activations with this code has been exceeded. |
|
Invalid format of request ID. |
|
Activation code is invalid for Kaspersky Endpoint Security. Activation code is intended for a different Kaspersky application. |
|
Cannot update license key. |
|
Activation code is invalid for this region. |
|
Activation code is invalid for the Kaspersky Endpoint Security language version. |
|
Additional access to the activation server is required. |
|
Activation server has returned error 643. |
|
Activation server has returned error 644. |
|
Activation server has returned error 645. |
|
Activation server has returned error 646. |
|
Activation code format not supported by activation server. |
|
Invalid activation code format. |
|
Incorrect system time is set on the computer. |
|
Activation code is invalid for the Kaspersky Endpoint Security version. |
|
Subscription expired. |
|
Number of activations exceeded for this license key. |
|
Invalid digital signature of license key. |
|
Additional data is needed. |
|
User data verification failed. |
|
Subscription inactive. |
|
Activation server is under maintenance. |
|
Unknown error of Kaspersky Endpoint Security. |
|
Invalid parameter transferred (for example, an empty list of activation server addresses). |
|
Incorrect activation code. |
|
Invalid user name. |
|
Invalid user password. |
|
Invalid response from activation server. |
|
Activation request interrupted. |
|
Activation server returned an empty forwarding list. |