Application operation traces

Application traces are detailed records of the actions performed by the application, and of messages about events that occurred during operation of the application.

Application traces should be performed under the supervision of Kaspersky Technical Support.

To create an application trace file:

  1. In the main application window, click the button icon_support.

    The Support window opens.

  2. In the Support window, click the Support Tools button.
  3. Use the Enable application traces toggle to enable or disable tracing of application operation.
  4. In the Traces drop-down list, select an application tracing mode:
    • with rotation. Save traces to a limited number of files of limited size and overwrite the older files when the maximum size is reached. If this mode is selected, you can define the maximum number of files for rotation and the maximum size for each file.
    • Write to a single file. Save one trace file (no size limit).
  5. In the Level drop-down list, select the tracing level.

    You are advised to clarify the required trace level with a Technical Support specialist. In the absence of guidance from Technical Support, set the trace level to Normal (500).

  6. Restart Kaspersky Endpoint Security.
  7. To stop the tracing process, return to the Support window and disable tracing.

You can also create trace files when installing the application from the command line, including by using the setup.ini file.

Trace files are stored on the computer as long as the application is in use, and are deleted permanently when the application is removed. Trace files, except trace files of Authentication Agent, are stored in the folder %ProgramData%\Kaspersky Lab\KES\Traces. By default, tracing is disabled.

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