Eliminating errors of encryption functionality update

Full Disk Encryption is updated when a previous version of the application is upgraded to Kaspersky Endpoint Security for Windows 11.8.0.

When starting update of the Full Disk Encryption functionality the following errors may occur:

• Unable to initialize update.
• Device is incompatible with Authentication Agent.

To eliminate errors that occurred when you start update process of the Full Disk Encryption functionality in the new application version:

1. Decrypt hard drives.
2. Encrypt hard drives once again.

During update of the Full Disk Encryption functionality the following errors may occur:

• Unable to complete the update.
• Full Disk Encryption upgrade rollback completed with an error.

To eliminate errors that occurred during update process of the Full Disk Encryption functionality,

restore access to encrypted devices using Restore Utility.

Page top