Accessing encrypted files without a connection to Kaspersky Security Center

These instructions are intended for users of client computers with Kaspersky Endpoint Security installed.

To access encrypted files without a connection to Kaspersky Security Center:

  1. Attempt to access the encrypted file that you need.

    If there is no connection to Kaspersky Security Center when you attempt to access a file that is stored on a local drive of the computer, Kaspersky Endpoint Security generates a file with a request for access to all encrypted files that are stored on local computer drives. If you attempt to access a file that is stored on a removable drive, Kaspersky Endpoint Security generates a file that requests access to all encrypted files that are stored on the removable drive. The Access denied to file window opens.

  2. Send the file that contains a request for access to encrypted files to the local area network administrator. To do so, perform one of the following:
    • To email the file that requests access to encrypted files to the local area network administrator, click the Send by email button.
    • To save the file requesting access to the encrypted files and deliver it to the LAN administrator by a different method, click the Save button.
  3. Obtain the key file for accessing encrypted files that has been created and provided to you by the local area network administrator.
  4. Activate the key for accessing encrypted files in one of the following ways:
    • In any file manager, select the file of the key for accessing encrypted files. Open it by double-clicking.
    • Do the following:
      1. Open the main window of Kaspersky Endpoint Security.
      2. Click the main_notification button.

        This opens the Events window.

      3. Select the Status of access to files and devices tab.

        The tab displays a list of all requests for access to encrypted files.

      4. Select the request for which you received the key file for accessing encrypted files.
      5. To load the provided key file for accessing encrypted files, click Browse.

        The standard Select access key file Microsoft Windows dialog box opens.

      6. In the standard Select access key file window of Microsoft Windows, select the administrator-provided file with the .kesdr extension and name matching the file name of the access request file.
      7. Click the Open button.
      8. In the Events window, click OK.

If a file with a request for access to encrypted files is generated during an attempt to access a file that is stored on a local drive of the computer, Kaspersky Endpoint Security grants access to all encrypted files that are stored on local computer drives. If a request access file for encrypted files is generated during an attempt to access a file that is stored on a removable drive, Kaspersky Endpoint Security grants access to all encrypted files that are stored on the removable drive. To access encrypted files that are stored on other removable drives, you must obtain a separate access key file for each removable drive.

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