Saving data for Technical Support

The application processes and stores the following personal data for further analysis by Technical Support:

• Data that is displayed in the application interface:
  • Email address used to connect to My Kaspersky
  • Website addresses that were added to the exclusions (displayed in the Web Anti-Virus, Anti-Banner, Private Browsing, and Network components, and in the Reports window)
  • License data

  This data is stored locally in a non-modified form and can be viewed under any user account on the computer.

• Data on the system memory of Kaspersky Internet Security processes at the moment when a memory dump is created.
• Data that is gathered when traces are enabled.

This data is stored locally in a modified form and can be viewed under any user account on the computer. This data is transmitted to Kaspersky only with your consent when contacting Technical Support. To learn more about the data, click the Regulation on data provisioning link in the Support Tools window.

Page top