Kaspersky Internet Security for Mac
- Kaspersky Internet Security overview
- Sources of information about the application
- Install and uninstall Kaspersky Internet Security
- Kaspersky Internet Security interface
- Notifications and banners
- Kaspersky Internet Security licensing
- Perform common tasks
- Start and quit the application
- View the status of computer protection
- Disable and resume computer protection
- Use Protection Center
- Perform scan tasks
- Buy a license
- Renew your license
- Update application databases
- Safeguard what you type on your keyboard
- Install the URL Advisor extension
- Add a website of a bank, payment system, or online store to Safe Money protection
- Limit Internet use time for a child or teenager
- Restrict website visits and file downloads for a child or teenager
- Restrict contacts and messaging via social networks for a child or teenager
- Block sending of personal data by a child or teenager
- Prevent applications from using the webcam
- Prevent websites from tracking your browsing activities
- View statistics of tracking attempts
- What to do if file access is blocked
- Restore a file that has been deleted or disinfected by the application
- View the application operation report
- What to do if notification windows appear
- Advanced configuration of the application
- Manage the application from the command line
- Contact Technical Support
- AO Kaspersky Lab
- Information about third-party code
- Trademark notices
Create a trace file
After you report a problem to Kaspersky Lab Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Internet Security and send it to Kaspersky Lab Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs.
To create a trace file:
- In the menu bar, click the application icon.
- In the menu that appears, choose Preferences.
The application preferences window opens.
- On the Reports tab, in the Traces section, select the Enable tracing checkbox.
- Restart Kaspersky Internet Security to start the tracing process.
Important: It is recommended to enable tracing only if asked by a Kaspersky Lab Technical Support specialist.
Trace files can occupy a significant amount of space on your hard drive. After finishing with trace files, it is recommended that you disable creation of such files by deselecting the Enable tracing checkbox on the Reports tab of the application preferences window. You have to restart Kaspersky Internet Security afterwards.