Huawei and Honor devices
On Huawei devices with the EMUI interface, initial setup is needed in order to ensure that Kaspersky Internet Security is working properly.
Some steps may be different, depending on the device model and version of the operating system.
Step 1. Exclude Kaspersky Internet Security from battery optimization mode
Taking this step allows the display of pop-up notifications during incoming calls, even when the battery optimization mode is on.
How to exclude the app from the battery optimization mode
- Open your device's Settings app. For example, pull down the status bar and tap
. - Tap Apps.
- Now, do the following:
For devices with the EMUI 9.x interface:
- Tap Apps.
You may skip this step on some devices, depending on their firmware.
- Tap
in the upper right corner and select Special access on the menu. - Tap Battery optimization.
- Find Kaspersky Internet Security and tap it.
- Select Don't allow for Kaspersky Internet Security, to exclude the app from the battery optimization mode.
For devices with the EMUI 8.x interface:
- In the lower part of the screen, tap
and select Special access. - Tap Ignore battery optimization.
- Find Kaspersky Internet Security and tap it.
- Select Allow for Kaspersky Internet Security, to allow the app to ignore the battery optimization mode.
Step 2. Lock Kaspersky Internet Security in the device's memory
Taking this step allows the app not to be unloaded from device memory by the operating system.
How to lock the app in memory
Some steps may be different, depending on the device model and version of the operating system.
- Open the list of all apps running on the device. For example, hold the middle button until the list of all running apps appears.
- Perform one of the following actions:
- On devices with the EMUI 9.x interface, swipe down on Kaspersky Internet Security. The
icon appears. - On devices with the EMUI 8.x interface, select Kaspersky Internet Security and tap the
icon.
The icon indicates that the app is locked in memory.
Step 3. Turn on manual managing for launching Kaspersky Internet Security
Taking this step allows you to manage the launching of the app.
How to turn on manual managing of the app's launch
- Open your device's Settings app. For example, pull down the status bar and tap .
- Tap Battery.
- Tap App launch.
- Find Kaspersky Internet Security and set the Manage all automatically switch to OFF.
- Make sure that all the Manage manually switches (Auto-launch, Secondary launch, and Run in background) are set to ON. If necessary, set these switches to ON.
- Tap OK.
Kaspersky Internet Security also has the following known issues and possible solutions on HUAWEI and HONOR devices:
- Due to firmware functionality on the Huawei P30 the app may not autorun after device restart. We recommend that you add Kaspersky Internet Security to the apps that can autorun or start the app manually after the device is restarted.
- On Huawei devices running Android 6.0 and lower the Data wipe command may not wipe data from an SD card. To minimize the risk that data might fall into the wrong hands, don't save sensitive data on SD cards on these devices.
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