Known issues

While using the app, consider the specific features of your device and follow the guidelines in the documentation for your device.

Known issues in Kaspersky Internet Security

Kaspersky Internet Security has the following known issues:

• On some devices, App Lock may work not as intended in the split screen mode.
• On the devices with Asus Mobile Manager installed, if you configure Kaspersky Internet Security and then close it from recent apps, Asus Mobile Manager may block autostart of Kaspersky Internet Security. As a result, Kaspersky Internet Security will be unable to receive and run commands from My Kaspersky.
• Due to firmware functionality on the Samsung Galaxy A9, ASUS ZenFone 2, Xiaomi Redmi Note 3, and Nubia NX 529, the app may not autorun after device restart. We recommend that you add Kaspersky Internet Security to the apps that can autorun or start the app manually after the device is restarted.
• On Lenovo or Huawei devices running Android 6.0 and lower, and on Asus devices running Android 7.1.1, the Data wipe command may not wipe data from an SD card. To minimize the risk that data might fall into the wrong hands, don't save sensitive data on SD cards on these devices.
• On devices with Android 6 or Samsung S7 with Android 7 with firmware lower than G930FXXU1DQD7/G930FOZS1DQD8/G930FXXU1DQC8, if you copy malware in a file manager app, Real-Time Protection does not find it. This is caused by registered known issue on Android 6 and issue on Samsung devices (P170213-05125). Because of that, the app cannot track changes in a device file system. If you start on demand scan, the app will find this malware. We recommend you to update on the latest firmware or to start on demand scan regularly.
• On Samsung devices with Android 9, when an app is locked by the App Lock feature, you can unlock the app only using the pattern or your secret code. Fingerprint scanning is not available.