What to do if you forget the master password

If forgotten, your master password cannot be recovered. You can create a new cloud storage and protect it with a new master password. You will need to re-add your data to the new cloud storage.

If you create a new cloud storage, the old cloud storage will be permanently deleted along with all the data stored within it.

If you are using the Kaspersky Password Manager application on your device, you can save a copy of the local data vault from the application before deleting the cloud storage. You will be able to restore data from the copy of the vault if you remember the master password. For detailed information on how to save a copy of the local data vault, please refer to the Kaspersky Password Manager application’s Help at Kaspersky Online Help.

To create a new cloud storage and protect it with a new master password:

1. In the Passwords section in the master password entry window, click the Forgot master password link.

   This opens a window notifying you that you must create a new cloud storage.

2. Click the Continue button.
3. In the window that opens, enter the password for your account on My Kaspersky.
4. Click the Continue button.
5. In the window that opens, enter a new master password in the Enter new master password field.
6. Enter your new master password again in the Repeat new master password field.
7. Click the Save button.

A new cloud storage is created. The cloud storage that was protected by the forgotten master password is automatically deleted.

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