Contents of trace files, dump files, and settings files

1. Trace files

Trace files contain the following information about events that occur during the operation of Kaspersky Password Manager:

Trace files contain only the information necessary to fix defects in the application. Kaspersky Lab uses trace files to investigate incidents associated with errors in the operation of Kaspersky Password Manager.

By default, the creation of trace files is disabled. You can contact Technical Support for information about how to enable creation of trace files.

Trace files can only be manually sent to Kaspersky Lab. Kaspersky Password Manager does not send trace files to Kaspersky Lab automatically.

You can choose how trace files are sent to Kaspersky Lab.

Before sending trace files to Kaspersky Lab, please review the data they contain. Subsections 1.1–1.3 indicate the naming scheme for trace files and where they are stored on your computer.

Important: Trace files may contain personal or sensitive information. By sending trace files to Kaspersky Lab, you agree to provide to Kaspersky Lab all data contained in the trace files you send, and you consent to the method used to send them.

  1. kpm_app_<timestamp>.log trace files may contain information about events that occur in the graphical user interface of Kaspersky Password Manager.

    kpm_app_<timestamp>.log trace files may contain the following data:

    • Names and identifiers of operating system users on macOS
    • URLs of Kaspersky Lab websites
    • Full names of Kaspersky Password Manager files
    • User names and passwords for connecting to the proxy server
    • User names and passwords for accessing websites if the user signs in to websites while trace files are being created
    • User settings

    kpm_app_<timestamp>.log trace files are stored in the ~/Library/Containers/com.kaspersky.kpm/Data/Library/Logs/Kaspersky Lab folder.

    kpm_app_<timestamp>.log trace files are stored on your computer from the time tracing is enabled.

  2. kpm_agent_<timestamp>.log trace files may contain information about events that occur in the graphical user interface of Kaspersky Password Manager.

    kpm_agent_<timestamp>.log trace files may contain the following data:

    • Full names of the Kaspersky Password Manager files
    • Name and IP address of the proxy server
    • User settings
    • Information about visited URLs
    • URLs of Kaspersky Lab websites
    • Names and identifiers of operating system users on macOS
    • User names and passwords for connecting to the proxy server
    • User names and passwords for accessing websites if the user signs in to websites while trace files are being created

    kpm_agent_<timestamp>.log trace files are stored in the ~/Library/Containers/com.kaspersky.kpm.agent/Data/Library/Logs/Kaspersky Lab folder.

    kpm_agent_<timestamp>.log trace files are stored on your computer from the time tracing is enabled.

  3. kpm_daemon_<timestamp>_pid_<PID>.log trace files may contain information about events that occur during the following processes:
    • Configuring the application
    • Opening of websites by the user
    • Updating application databases or automatically updating the application
    • Connecting to My Kaspersky
    • Receiving settings from My Kaspersky
    • Changing or synchronizing password databases

    kpm_daemon_<timestamp>_pid_<PID>.log trace files may contain the following data:

    • Full names of the Kaspersky Password Manager files
    • Name and IP address of the proxy server
    • Information about visited URLs
    • URLs of Kaspersky Lab websites
    • Names and identifiers of operating system users on macOS
    • User names and passwords for connecting to the proxy server
    • User names and passwords for accessing websites if the user signs in to websites while trace files are being created
    • User settings

    kpm_daemon_<timestamp>_pid_<PID>.log trace files are stored in the ~/Library/Containers/com.kaspersky.kpm.bl.resolver/Data/Library/Logs folder.

    kpm_daemon_<timestamp>_pid_<PID>.log trace files are stored on your computer from the time tracing is enabled.

Important: To prevent website user names and passwords from getting into trace files, we recommend that you not sign in to websites when tracing is enabled.

Kaspersky Lab protects any information thus received in accordance with the law and applicable Kaspersky Lab rules.

Trace files contain only the data necessary to fix defects in the application. Kaspersky Lab uses trace files to investigate incidents associated with the operation of Kaspersky Password Manager.

By default, the creation of trace files is disabled.

Trace files can only be sent to Kaspersky Lab manually. Kaspersky Password Manager does not send them automatically.

You can choose how trace files are sent to Kaspersky Lab.

Before sending trace files to Kaspersky Lab, please review the data they contain.

By sending trace files to Kaspersky Lab, you agree to transfer all data they contain and you consent to the method used to send them.

2. Dump files

Dump files include all information about the working memory of the application's processes at the time the dump is created. Memory dumps may contain confidential information.

Dump files are generated by the operating system and are sent only with your consent. Before sending a dump file, please review its contents.

3. Additional files

In addition, Kaspersky Password Manager generates additional settings files that are stored on the user computer. These files may contain information necessary for operation of the Software: settings, internal databases, configuration files.

Technical Support specialists might ask you to provide the additional files in order to shorten the time required to process requests associated with errors in the Software. The user sends this data manually at the request of a Technical Support specialist.

By sending the additional settings files to Technical Support, you agree to provide all data they contain and you consent to the method used to send them. Before sending these files, please review their contents.

These additional files may contain the following information:

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