Using trace files

After you report a problem to Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Password Manager and send it to Technical Support. Technical Support specialists may also ask you to create a trace file. A trace file allows tracing the process of performance of application commands step by step and determining the stage of application operation at which an error occurs.

Instructions on collecting information for Technical Support can be found the Report Generation section.

Contents and storage of trace files

Tracing files are stored on your computer in a protected format and contain information about the following events registered by Kaspersky Password Manager:

• event time;
• number of the thread of execution;
• application component that caused the event;
• degree of importance (informational event, warning, critical event, error);
• a description of the event involving command execution by a component of the application and the result of execution of this command.

Trace files contain only data required to troubleshoot application errors.

Activation codes for Kaspersky Total Security 2016 or later and Kaspersky Small Office Security of version 5 or later may be saved in Kaspersky Password Manager trace files if these applications are used together on the same device.

About trace files of the Kaspersky Password Manager downloader and Installation Wizard

Trace files contain information about events that occur when:

• Download of the Kaspersky Password Manager installation package
• Installation or upgrade of Kaspersky Password Manager

Trace files of the download application and Setup Wizard of Kaspersky Password Manager can contain addresses of the servers from which the installation package was downloaded, and full names of installed files and shortcuts.

Trace files of the download application and Setup Wizard of Kaspersky Password Manager are stored in the %TEMP% folder and have the following names:

• kl-install-<date>-<time>.log.enc1
• kl-setup-<date>-<time>.log.enc1

Trace files of the download application and Setup Wizard of Kaspersky Password Manager are stored on your device starting when the product is installed and are deleted permanently when the operating system shuts down.

About GUI.log trace files

GUI.log trace files contain the information about events that occur during:

• Creation or modification of web accounts
• Installation or removal of browser extensions

GUI.log trace files can contain addresses of websites and names of browsers.

GUI.log trace files are stored in the %Programdata%\Kaspersky Lab\Kaspersky Password Manager\Logs folder and named in the following format: kpmwin.<version>_<date_created>_<time_created>_<process_id>.GUI.log.

About All.log trace files

All.log trace files contain information about events that occur when:

• Connecting to My Kaspersky
• Syncing data between devices
• Changing the master password
• Installing extensions
• Interacting with Kaspersky Total Security

All.log trace files can contain the full names of Kaspersky Password Manager files, the domain name and IP address of the proxy server, and IDs and types of vault entries. All.log trace files do not contain your data added to the vault.

All.log trace files are stored in the %Programdata%\Kaspersky Lab\Kaspersky Password Manager\Logs folder and are named in the following format: kpmwin.<version>_<date_created>_<time_created>_<process_id>.All.log

GUI.log and All.log trace files are stored on your device starting when you select the Log application events check box, and are deleted permanently when you remove the application.

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