After you report a problem to Kaspersky Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Password Manager and send it to Kaspersky Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file makes it possible to perform a step-by-step examination of the execution of application commands and determine when errors occur.
If Technical Support specialists need more detailed information about your problem, they will ask you to change the application settings in system tools on your computer. Technical Support specialists will give you all the information you need to perform these actions (step-by-step instructions, what settings should be changed, scripts, additional command line options, debugging modules, special utilities, etc.) and they will inform you of what data to provide for debugging purposes.
Contents and storage of trace files
Trace files are stored on your computer in a protected format and contain information about the following events registered by Kaspersky Password Manager:
Trace files only contain data required to troubleshoot application errors.
Activation codes for Kaspersky Total Security 2016 or later and Kaspersky Small Office Security version 5 or later may be saved in Kaspersky Password Manager trace files if these applications are used together on the same device.
About trace files generated by the Kaspersky Password Manager downloader and Installer
Trace files contain information about events that occur during:
Trace files generated by the Kaspersky Password Manager downloader and Installer can contain the addresses of the servers from which the installation package was downloaded, and the full names of installed files and shortcuts.
Trace files generated by the Kaspersky Password Manager downloader and Installer are stored in the %TEMP% folder and have the following names:
Trace files generated by the Kaspersky Password Manager downloader and Installer are stored on your device starting when the product is installed and are deleted permanently when the operating system shuts down.
About All.log trace files
All.log trace files contain information about events that occur when:
All.log trace files can contain the full names of Kaspersky Password Manager files, the website addresses, the browser names, the domain name and IP address of the proxy server, and the IDs and types of vault entries. All.log trace files do not contain any of your data added to the vault.
All.log trace files are stored in the %ProgramData%\Kaspersky Lab\Kaspersky Password Manager\Logs folder and are named in the following format:
All.log trace files are stored on your device starting when you select the Log application events check box, and are deleted permanently when you uninstall the application.Page top