What to do if you have forgotten the master password

If forgotten, the master password is impossible to recover. Any data stored in a vault that is protected with a forgotten master password cannot be recovered. You can create a new data vault and protect it with a new master password.

When a new data vault is created, all data from the existing data vault will be permanently deleted. You will need to re-add data to the new data vault.

You can save a copy of the data vault before its deletion and restore data from it if you remember the master password. By default, the application creates a subfolder named kpm_<copy creation date> on your device in the folder named %LOCALAPPDATA%\Kaspersky Lab\Kaspersky Password Manager\Backup. In this subfolder, the application creates two files in which it saves a copy of the current data vault. These files are stored in encrypted form in the PDB and PDB-CRYPTO formats.

To create a vault and protect it with a new master password:

  1. In the master password entry window of Kaspersky Password Manager, click the Forgot your master password? link.

    A window opens, notifying that you need to create a new vault.

  2. Make sure that the Save a copy of the current data vault check box is selected so that you will have the capability to restore data if you remember the master password.
  3. If you agree to create the new vault, click Continue.
  4. In the window that opens, enter the password to your My Kaspersky portal account to create a new data vault and use it on all devices connected to your portal account.
  5. Click the Create new password vault button.
  6. In the window that appears, in the Master password field, enter the new master password.
  7. In the Confirm master password field, enter the new master password again.
  8. Click the Done button.

The new vault is now created. The vault with the forgotten master password is deleted automatically. A copy of the data vault will be created in the default folder.

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