Support for MSP integrations

Kaspersky Security for Microsoft Office 365 supports integration with solutions for managed service providers, also known as MSPs. The integration allows service providers to perform the monitoring and billing of Kaspersky Security for Microsoft Office 365 in the same MSP solution that is used for other services.

Integration configuration settings are encrypted and stored in the Kaspersky Security for Microsoft Office 365 infrastructure. For more information about the data and integration process, see the Kaspersky Security Integrations for MSP Online Help.

After the integration is completed, Kaspersky Security for Microsoft Office 365 sends data about detected events and the total number of protected mailboxes to the MSP solution. The data about detected events is displayed in tickets or service orders.

The following MSP solutions are supported:

ConnectWise Manage
Autotask
Tigerpaw

The table below shows the types of tickets or service orders that can be created in MSP solutions:

Ticket or service order types in MSP solutions

Ticket or service order type	Data sent from Kaspersky Security for Microsoft Office 365 to MSP solutions
Problem with a connection to Exchange Online in the protected company	Date and time of the detected event in UTC Name and identifier of the company Error message about a problem with the connection to Exchange Online
Problem with a license	Date and time of the detected event in UTC Name and identifier of the company Message about license expiration
Detection in a protected mailbox: Malware Phishing Filtered attachment	Email address of the sender Email address of the recipient Subject of the email message User mailbox where the message was detected Date and time of the detected event in UTC Traffic type Status assigned to the email message Malware name (if applicable) List of files detected in the message attachment (only for malware and filtered attachments) Action applied to the email message Security policies applied to the message

Ticket or service order type

Data sent from Kaspersky Security for Microsoft Office 365 to MSP solutions

Problem with a connection to Exchange Online in the protected company

Date and time of the detected event in UTC
Name and identifier of the company
Error message about a problem with the connection to Exchange Online

Problem with a license

Date and time of the detected event in UTC
Name and identifier of the company
Message about license expiration

Detection in a protected mailbox:

Malware
Phishing
Filtered attachment

Email address of the sender
Email address of the recipient
Subject of the email message
User mailbox where the message was detected
Date and time of the detected event in UTC
Traffic type
Status assigned to the email message
Malware name (if applicable)
List of files detected in the message attachment (only for malware and filtered attachments)
Action applied to the email message
Security policies applied to the message

Article ID: 176963, Last review: Oct 7, 2024

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