Reporting detection problems

Reporting detection problems: Kaspersky Security for Microsoft Office 365 falsely identified an email as spam or phishing

If you encounter a false detection, you may need to report this problem to an organization that made this detection.

You can learn which organization made a detection from the Storage column of the table in the Quarantine section, or from the Storage section of the Email preview window:

• Detection is made by Microsoft 365.

  In this case, you need to contact Microsoft 365 support.

• Detection is made by Kaspersky Security for Microsoft Office 365.

  You can find a solution below in this section.

If an email was falsely identified as spam or phishing, send it to notspam@kaspersky.com in the archive, EML format (preferably), or MSG.

Reporting detection problems: Kaspersky Security for Microsoft Office 365 failed to detect a spam/phishing email

If Kaspersky Security for Microsoft Office 365 failed to detect a spam or phishing email, send it to the Anti-Spam Lab spam@kaspersky.com.

We will analyze all provided examples and use them to improve spam recognition technologies in our applications.

Please adhere to the following guidelines when sending an email for analysis:

• Send only the emails received within the last 48 hours.
• Send a spam email as an attachment in the EML format (preferably) or MSG. If it is not sent as an attachment or if it is archived, we will not be able to analyze it.
• The final size of the email with an attachment must not exceed 20 MB.

Reporting detection problems: Kaspersky Security for Microsoft Office 365 failed to detect a virus or falsely identified an object as virus

In case of non-detected or false detected virus, send an email with a virus attached as a password-protected archive to notvirus@kaspersky.com. Please provide the password in an email.

If you cannot find a solution to your issue, send a request to technical support through Kaspersky CompanyAccount portal and describe your issue in detail.

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