Kaspersky Endpoint Agent provides interaction between EPP applications and Kaspersky Sandbox, as well as automatic Threat Response actions in response to threats detected by Kaspersky Sandbox.
In order to provide support in case of faulty operation of Kaspersky Endpoint Agent, Technical Support experts can ask you to do perform the following actions for debugging purposes:
All necessary information for performing the actions listed above (procedure, settings to be modified, configuration files, scripts, extra command line functionality, debugging modules, special utilities, etc), as well as the scope of data that is collected for debugging purposes, will be disclosed by Technical Support staff. Advanced debugging information is collected and stored on the user computer. Collected data is not automatically submitted to Kaspersky.
The actions listed above must only be performed under guidance of Technical Support staff and following instructions they provide. Unsupervised modification of application settings in ways not described in the documentation or recommendations of Technical Support staff can lead to slow-downs and faults of the operating system, reduction of computer security and integrity of processed data.