To connect the remote diagnostics utility to a client device:
The main window of the remote diagnostics utility opens.
You can use an IP address, NetBIOS name, or DNS name as the device address.
The default value is the address of the device from whose context menu the utility was started.
Connection to a device is possible only under the account of the local administrator of the device.
You can use an IP address, NetBIOS name, or DNS name as the server address.
The default value is the address of the Administration Server from which the utility has been run.
If the Device belongs to slave Administration Server check box is selected, you can fill in the Device belongs to slave Administration Server field with the name of the slave Administration Server that manages the device by clicking the Browse button.
This opens the window intended for remote diagnostics of the device (see the figure below). The left part of the window contains links to operations of device diagnostics. The right part of the window contains the object tree of the device with which the utility can operate. The lower part of the window displays the progress of the utility operations.
Remote diagnostics utility. Remote device diagnostics window
The remote diagnostics utility saves files downloaded from devices on the desktop of the device from which it was started.Page top