Granting access to an encrypted drive in offline mode
A user can request access to an encrypted device, for example, when Kaspersky Endpoint Security for Windows is not installed on the managed device. After you receive the request, you can create an access key file and send it to the user. All of the use cases and detailed instructions are provided in the Kaspersky Endpoint Security for Windows Help.
To grant access to an encrypted drive in offline mode:
Get a request access file from a user (a file with the FDERTC extension). Follow the instructions in the Kaspersky Endpoint Security for Windows Help to generate the file in Kaspersky Endpoint Security for Windows.
In the main menu, go to the OPERATIONS → DATA ENCRYPTION AND PROTECTION → ENCRYPTED DRIVES section.
A list of encrypted drives appears.
Select the drive to which the user requested access.
Click the Grant access to the device in offline mode button.
In the window that opens, select the plug-in corresponding to the Kaspersky application that was used to encrypt the selected drive.
If a drive is encrypted with a Kaspersky application that is not supported by Kaspersky Security Center Web Console, use Microsoft Management Console-based Administration Console to grant the offline access.