Adding applications to exclusions by user requests

When you receive user requests to unblock erroneously blocked applications, you can create an exclusion from the Adaptive Security rules for these applications. Consequently, the applications will no longer be blocked on users' devices. You can track the number of user requests on the Monitoring tab of Administration Server.

To add applications blocked by Kaspersky Endpoint Security to exclusions by user requests:

In the console tree, select the node with the name of the required Administration Server.
In the workspace of the node, select the Events tab.
In the Event selections drop-down list, select User requests.
Right-click the user request (or several user requests) containing applications that you want to add to exclusions, and then select Add exclusion.
This starts the Add exclusion wizard. Follow its instructions.

The selected applications will be excluded from the Rule triggers in Smart Training state list (under Repositories in the console tree) after the next synchronization of the client device with the Administration Server, and will no longer appear in the list.